Privacy Policy

Last updated: June 2026

1. Introduction

This Privacy Policy describes how Cleaning & Care ProfServices LLC (“we,” “us,” or “our”) collects, uses, and shares information about you when you use our website at profcleaning-care.com (the “Site”) or when you contact us for cleaning services.

By using the Site or requesting services, you agree to the collection and use of information in accordance with this policy.

2. Information we collect

Information you provide directly

• Contact information (name, email address, phone number)
• Property information (address, type of property, size)
• Service preferences (frequency, scope, scheduling)
• Payment information (processed by third-party payment processors; we don’t store full payment details)
• Communications with us (emails, text messages, form submissions)

Information we collect automatically

• IP address and device information
• Browser type and version
• Pages visited and time spent on the Site
• Referring website
• Cookies and similar tracking technologies (see Section 6)

3. How we use your information

We use the information we collect to:

• Provide cleaning services you request
• Send quotes, schedule visits, and communicate about your service
• Process payments
• Improve our services and website
• Send marketing communications (only if you’ve opted in)
• Comply with legal obligations

4. How we share information

We do not sell your personal information. We share information only in these circumstances:

• With cleaning crew members assigned to your account (limited to information needed to provide service)
• With service providers (payment processors, email services, hosting) under confidentiality obligations
• When required by law (legal process, government requests)
• In connection with a business transfer (sale, merger, acquisition)

5. Data retention

We retain personal information as long as needed to:

• Provide ongoing cleaning services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records (typically 7 years for tax purposes)

Form submission data is typically retained for 90 days after the inquiry, longer if you become a client.

6. Cookies and tracking technologies

The Site uses cookies and similar technologies for:

• Essential site functionality
• Analytics (understanding how visitors use the Site)
• Marketing (where applicable)

You can control cookies through your browser settings and the cookie consent banner on the Site.

7. Your rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Object to certain processing of your information

Depending on your state of residence, you may have additional rights under applicable privacy laws. To exercise any of these rights, contact us at info@profcleaning-care.com and we will respond in accordance with the laws that apply.

8. Children's privacy

Our services and Site are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date and, where appropriate, posting a notice on the Site.

11. Contact us

For questions about this Privacy Policy or your personal information, contact us:

Cleaning & Care ProfServices LLC
Email: info@profcleaning-care.com
Phone: (203) 883-0711
Address: 2299 Summer Street, Stamford, CT 06905