What we do
Cleaning that property managers can actually rely on
Property management is a different commercial cleaning relationship than working directly with a tenant. The cleaning happens in common areas — lobbies, hallways, elevators, stairwells, restrooms, mailrooms, fitness centers, and shared amenities — where every tenant sees the work, but no single tenant is the client. The property manager is the client, and the work has to be presentable to all tenants, all owners, and all visitors simultaneously. Inconsistency in this kind of work generates tenant complaints fast, and tenant complaints generate calls to the property manager.
We clean property management and multi-tenant accounts with that reality in mind. Crews work outside peak tenant hours. We focus on the visible common-area work that drives tenant satisfaction (and silences complaints). We send reports in the format property managers actually want — not generic invoices. And for property management firms with multiple buildings, we structure contracts that work across a portfolio rather than as one-off building-by-building agreements.
Standard scope
Common areas we cover
Lobbies and entry areas: The first thing every tenant, owner, and visitor sees. Floors mopped, vacuumed, or polished depending on surface. Entry glass and doors cleaned inside and out. Reception or concierge area (where staffed) cleaned. Lobby seating wiped. Mail tables and tenant communication areas tidied. Floor mats at entries cleaned or rotated. High-touch surfaces — door handles, push plates, intercom panels — sanitized every visit.
Hallways and corridors: Floors vacuumed (carpet) or mopped (hard surface). Baseboards and trim periodically dusted. Wall scuffs spot-cleaned when accessible. Lighting fixtures dusted periodically. Hallway windows cleaned on a scheduled rotation.
Elevators: Floors mopped or vacuumed depending on surface. Walls wiped (mirrored or panel walls cleaned according to material). Control panels and buttons sanitized — high-touch surfaces in elevators are a major sanitization priority. Ceilings dusted periodically. Door tracks cleaned of debris.
Stairwells and emergency exits: Floors swept and mopped. Handrails wiped and sanitized. Landings cleaned. Walls spot-cleaned.
Common restrooms (where applicable): Floor-level common restrooms in office buildings and lobby-level facilities in apartment buildings. Toilets, sinks, and fixtures cleaned and sanitized. Floors mopped with disinfectant. Mirrors polished. Supplies restocked from building inventory. Trash emptied.
Amenity spaces: Where the building has shared amenities — fitness centers, lounges, conference rooms, mailrooms, package rooms, business centers, rooftop or courtyard spaces — common-area cleaning extends to those spaces on a schedule appropriate for their use.
Building exteriors (limited scope): Entry vestibule cleaning, sidewalk sweep at entry, exterior glass at ground level. Larger building exterior work (full storefront windows, pressure washing, exterior facade) is outside our scope.
How we communicate
Reporting that property managers actually use
Property managers need different information from cleaning vendors than direct tenants do. Tenants want their space cleaned. Property managers want to know what happened, when it happened, what needs attention, and what’s coming up — across multiple buildings, sometimes hundreds of units. Generic monthly invoices don’t give property managers that information.
Visit-by-visit cleaning logs: Every cleaning visit is logged with date, time, crew, and notes on anything observed (maintenance issues, supply needs, tenant-affecting concerns). Available for review by your property manager at any time.
Monthly summary reports: A summary of cleaning visits, supply usage, observations, and any incidents — formatted for your property management software or sent as PDF/Excel as you prefer.
Real-time issue reporting: If our crew observes something that needs attention — a leak, a broken fixture, a security concern, a tenant-impacting issue — we notify your property manager same-day, not at the end of the month.
Single point of contact: Your property manager has one named account contact at our company. Not a dispatcher, not a hotline. The same person who knows your building’s specific situation answers when you call.
Tenant complaint resolution: When a tenant complains about cleaning (and tenants do complain about cleaning), we respond within 24 hours. The property manager isn’t left fielding cleaning complaints alone — we take ownership and fix the issue directly.
Multi-building portfolios
Cleaning that scales across your portfolio
Property management firms with multiple buildings under management don’t want fifteen separate cleaning contracts with fifteen separate invoices and fifteen separate account managers. They want one cleaning vendor that can cover the portfolio with one consolidated relationship.
One consolidated contract: A single master agreement covers your portfolio. Individual buildings are quoted and billed separately within that agreement so each building’s financials are clear, but the relationship is unified.
One account manager across the portfolio: You don’t manage fifteen different vendor relationships.
Consistent reporting across buildings: Visit logs, monthly summaries, and issue reports use the same format across every building in your portfolio.
Scaled scope as the portfolio changes: When you add a building to your portfolio, we add it to the contract with a separate quote and standardized onboarding.
Note: We currently service property management portfolios on a case-by-case basis depending on geographic coverage and current capacity. For larger portfolios spanning multiple regions, we’ll be honest about which buildings we can take on now and which would need to wait for expansion.
When we work
Cleaning that respects tenant hours
Office building schedule (after-hours): Crews work after business hours — typically arriving between 6 PM and 9 PM and finishing before tenants arrive the next morning.
Apartment building schedule (early morning or evening): Crews work early morning (typically 6-9 AM) or evening (typically 6-9 PM) for common areas.
Mixed-use building schedule (custom): Buildings with both office and residential tenants, or with ground-floor retail and upper-floor residences, require custom scheduling.
We understand the property manager isn’t the tenant
Common area cleaning has to satisfy everyone — every tenant, every owner, every visitor.
Reporting in the format you use
Visit logs, monthly summaries, and incident reports formatted to fit your property management software or sent as standard PDF/Excel.
Tenant complaints handled by us, not pushed to you
When a tenant complains about cleaning, we handle the response and resolution directly.
COIs within 1-2 business days
Certificate of insurance requests are turned around within 1-2 business days. We list your property management firm, the building owner, the building entity, and any specific additional insureds your management agreements require.
Portfolio-friendly contracts
For property management firms with multiple buildings, one consolidated agreement, one account manager, and one reporting structure across the portfolio.
Bonded, insured, documented
$500,000 general liability coverage. Bonded for property and key access. Background-checked crews.
How do you handle building access and security across multiple tenants?
We follow the building’s existing access protocols — typically key access for the crew lead, alarm codes shared only with assigned crew, and check-in with on-site security where present. For multi-tenant buildings, we don’t enter individual tenant spaces; common-area cleaning stays in common areas only.
Can you handle tenant-specific complaints or special requests?
Tenant complaints about common-area cleaning come to us directly when reported — we respond within 24 hours and document the resolution for the property manager. Tenant requests for in-unit or in-suite cleaning are typically arranged separately by the tenant directly.
How does pricing work for multi-tenant buildings?
Common-area cleaning is priced based on the common-area square footage, frequency, and scope — not total building square footage.
Can you handle on-site day porter service for larger buildings?
On-site day porter service — a dedicated cleaner present during business hours for continuous cleaning, restroom monitoring, and tenant-facing service — is available on request for qualifying buildings. Typically applies to Class A office buildings, larger condominium properties, and high-end mixed-use developments. Discussed during the walk-through.
How do you handle COIs and insurance documentation?
COIs are typically sent within 1-2 business days of request, with whatever additional insureds your management agreement requires — typically the building owner, the building entity, and the property management firm. We carry $500,000 general liability and are bonded.
Do you work directly with tenants if they have specific issues?
For common-area issues, all communication runs through the property manager — we don’t bypass that relationship. For tenant-specific cleaning needs, tenants can contact us directly and we set up separate agreements with them.
How quickly can you start service for a new building?
For property management firms ready to switch vendors, we can typically start within 7-10 business days of contract signing — slightly longer than direct commercial accounts because of the building access setup, COI documentation, and tenant communication that property management onboarding requires.