What we do
Cleaning that respects what happens in your space
Medical and dental offices have a higher standard for cleaning than almost any other commercial space, and for good reason. Surface bacteria, cross-contamination between rooms, restroom sanitation, and the visible signal that your office is clean — all of it affects how patients feel about your practice, and some of it affects their actual outcomes.
We clean medical and dental spaces with that reality in mind. Our crews separate cleaning materials by zone — treatment areas, restrooms, kitchens, and common spaces — so cross-contamination between zones is minimized. We use EPA-registered commercial disinfectants suitable for medical office environments on high-touch surfaces. We follow your office’s specific protocols — we don’t replace them with ours. The clinical sterilization of treatment instruments and regulated medical waste handling remain your team’s responsibility; we handle everything else that needs to be spotless when your first patient walks in.
Standard scope
What we clean in a medical or dental office
Waiting rooms and reception: Reception desks wiped and sanitized (we clean around paperwork without disturbing it). Chairs and seating wiped with appropriate disinfectants. Magazines and shared materials tidied. Children’s areas (where applicable) given extra attention. Glass doors and windows cleaned. Floors vacuumed or mopped. High-touch surfaces — door handles, kiosks, payment terminals, clipboards — sanitized.
Treatment rooms and exam rooms: Exam tables wiped down (we don’t disturb instrument trays or anything clinical your staff has set up). Counters, sinks, and surfaces cleaned with EPA-registered disinfectants suitable for medical environments. Cabinet exteriors wiped. Floors mopped with appropriate disinfectant. Trash and recyclables emptied — non-medical waste only; regulated medical waste is your team’s responsibility.
Dental operatories: Counter surfaces and equipment exteriors wiped (we work around any setup your staff has prepared and don’t touch instruments or trays). Dental chair frames and bases cleaned. Sink areas and cabinet exteriors sanitized. Floors cleaned with appropriate disinfectants. We follow your operatory turnover protocols rather than imposing ours.
Restrooms (patient and staff): Toilets, sinks, and fixtures cleaned and sanitized with EPA-registered commercial disinfectants. Mirrors polished. Floors mopped with disinfectant. Soap, paper, and supplies restocked. All high-touch surfaces — handles, dispensers, switches, baby-changing stations — sanitized.
Common areas and circulation: Hallways vacuumed or dust-mopped. Door handles, light switches, elevator buttons, and high-touch surfaces sanitized throughout. Reception kiosks, payment areas, and check-in stations cleaned. Stairwells and elevators wiped down.
Break rooms and back-office: Staff kitchens and break areas cleaned to commercial-kitchen standards. Microwaves and shared appliances wiped. Refrigerator exteriors sanitized (interiors on request). Back-office workstations cleaned similarly to an office space. Trash emptied and relined.
How we approach it
Four practices that fit medical and dental environments
We aren’t a healthcare-credentialed cleaning vendor and we won’t pretend to be. What we do is bring practices to medical and dental cleaning that match what these environments actually need — and work within whatever protocols your office already follows.
Zone-separated cleaning materials: Cleaning materials used in treatment areas, restrooms, kitchens, and common spaces are kept separate so contaminants from one zone aren’t transferred to another. A basic discipline that many general cleaners skip.
EPA-registered disinfectants: We use EPA-registered commercial disinfectants suitable for medical office environments on high-touch surfaces, treatment rooms, and restrooms. We can use your preferred product brands if you provide them, or align ours to whatever your office already uses.
Top-down, clean-to-dirty workflow: Cleaning starts at the cleanest area and works toward the dirtiest — and from high surfaces down to floors — so contaminants aren’t redistributed. Sounds obvious; many cleaners don’t do it.
Respect for clinical setups: Instrument trays, lab samples, sterilization stations, and anything your team has prepared for the next patient are off-limits to us. We clean around them. If your team prefers we skip a room entirely on a given night, just leave the door closed and we’ll mark it as not cleaned in our log.
Patient confidentiality awareness: Our crews are trained not to look at or handle paperwork, charts, screens, or anything that contains patient information. We clean around it. If your office has additional confidentiality requirements, we can discuss them during the walk-through.
Schedules
How often medical offices typically book
Daily cleaning (5 nights/week): The standard for most medical and dental offices. Restrooms and treatment areas can’t go longer than a day between cleans without affecting patient experience. Crews arrive after your last patient leaves and finish before your first appointment the next morning.
Daily plus weekend deep cleans: For higher-volume practices: standard nightly service Monday through Friday, with a more thorough clean on weekends when the office is closed.
Less frequent schedules (3x weekly, weekly) are possible for small specialty practices and can be discussed during the walk-through.
When we work
After-hours, almost always
Medical and dental offices are cleaned after patient hours — there’s no version of this where the cleaning happens during appointments. Most of our medical clients are cleaned between 6pm and midnight after the last patient leaves, with the office ready for the first appointment the next morning.
We follow your building’s access protocol: crew lead issued a key (logged and signed for), alarm code shared only with assigned crew, or check-in through your building’s after-hours security. Master keys for medical buildings are handled with extra care.
Discretion and confidentiality awareness
Patient information is everywhere in a medical office. Our crews are trained to clean around it without reading, moving, or touching it.
Experienced people, not entry-level
Medical office cleaning isn’t a training environment. Every crew member assigned to a healthcare account brings at least five years of professional cleaning experience.
Background-checked, bonded staff
Every crew member passes a criminal background check before assignment. We’re bonded and insured, with $500,000 general liability coverage.
Zone-separated cleaning materials
Materials used in treatment areas, restrooms, and common spaces are kept separate to minimize cross-contamination between zones. A discipline most general cleaners skip.
EPA-registered commercial disinfectants
We use EPA-registered commercial disinfectants suitable for medical environments on high-touch surfaces and treatment areas — not consumer-grade products.
Reliable nightly attendance
Medical offices can’t afford a no-show cleaning night. Our scheduling is built around backup coverage and named account management.
Do you handle regulated medical waste or sharps?
No. Regulated medical waste, sharps containers, and biohazard materials are your team’s responsibility — they’re regulated under different laws (in Connecticut, by DEEP; in New York, by DEC) and require licensed handlers. We handle everything else: regular trash, recycling, soiled paper towels and cleaning materials, and standard office waste.
Do you clean inside dental operatories during operatory turnover?
No. Operatory turnover and instrument processing are clinical procedures your staff handles. We clean the rest of the operatory — floors, counter exteriors, equipment surfaces, sink area — after the office closes.
Are you HIPAA-trained or healthcare-certified?
We aren’t a formally HIPAA-credentialed vendor. Our crews are trained on practices that fit medical environments — confidentiality awareness, cross-contamination prevention, EPA-registered product use — and we sign a confidentiality agreement with every healthcare client. If your practice requires a credentialed vendor for regulatory reasons, we’ll tell you that up front rather than overstate what we are.
What disinfectants do you use?
EPA-registered commercial disinfectants suitable for medical office environments — typically quaternary ammonium-based products. If your practice has specific product preferences (peracetic acid, hypochlorous acid solutions, specific brand requirements), we can either source them or use products you supply.
How do you handle keys and after-hours access?
Keys are logged and signed for by the assigned crew lead. Alarm codes are shared only with the crew assigned to your account. We follow whatever access protocol your building requires.
Can you provide a Certificate of Insurance with our practice listed as additional insured?
Yes. We carry $500,000 general liability and are bonded. COIs are typically sent within 1-2 business days of request.
What if a patient or staff member has a communicable illness in the office that day?
Tell us during the walk-through what your protocol is for these situations and we’ll build it into your service. Common practices include extended dwell-time disinfection of affected rooms, use of specific products, or a same-day extra visit for the affected areas.
Will the same crew clean our office every night?
Yes. Your office is assigned to a specific crew, and you’ll know their names. Substitutes are rare (vacation, illness) and we notify your office manager in advance when they happen.